Employment Opportunities

Windham values the positive impact of a satisfied employee. Therefore, we offer opportunities for growth, enabling employees to build a future with our company. We reward our employees with a competitive salary and above-average monthly incentives.

Current Openings

We have positions available at each of our locations for motivated, successful, third-party collection representatives. Ideal candidates are team players with strong communication and problem-solving skills and a positive attitude. Spanish speaking is a plus. Experience preferred, but will train the right individuals.

To apply, click on a location to view open positions. After completing the agency application, you will be directed to another site to complete assessment questions. This is mandatory to qualify for the next step of the recruiting process.

Job Title:	Rehab Services
Job Function:	Rehab Services
Department:	Operations
Location:	East Aurora, NY
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Rehab Services (DOE) - NY Status: Non-Exempt Location: East Aurora, NY No. of openings: 4 Rehab Servicers (Department of Education) (4 openings) Making daily calls on High Risk accounts that have a potential of falling out of the program Call all available numbers daily. Minimum of 80 calls daily. Minimum of 60 different accounts worked daily. Ensure all information on account is accurate and correct. Check all payments and make sure they work with the due date given on the account. Ensure all necessary paperwork is back and 100% complete in our office. Making weekly calls on Perfect Rehabs to serve as payment reminders to the debtors Call HP and leave messages for the debtor to call back. Educating debtor on number of good payments on the account and how many left to complete the program. Updating and verifying all of Debtors demographics. Ensuring account qualifies for funding by checking address, references, and all payments are qualifying. General File Maintenance Ensuring all accounts in proper Process Status for reports to be accurate. Responsible for running payments on all accounts to make sure due date given works with original terms. Need to be able to identify potential problems and understand the steps to take to fix the account. Ensuring addresses are not flagged as mail returns and if they are it is the servicer responsibility to update the new address and make sure letters are requested as needed. Understanding the ED Contract along with the knowledge of what accounts need to fund. EXPERIENCE/QUALIFICATIONS High School Diploma or GED required. Minimum 6 months collection experience. Must be able to work three day shifts, two night shifts, two Saturday’s a month. Windham Professionals is an Equal Opportunity/Affirmative Action Employer. M/F/D/V.

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Apply for the Rehab Services position

Employee Benefits

Medical insurance
Dental insurance
Long-term disability insurance
Life insurance
401(k) plan and profit sharing
Holiday leave
Vacation, sick, and personal pay
Flexible spending account
Flexible work schedules
Business casual environment

Equal Employment Opportunity and Affirmative Action

Equal Employment Opportunity and Affirmative Action (EEO/AA) are important concepts in the workplace. Windham Professionals will not discriminate against anyone because of race, color, religion, gender, sex, national origin, ancestry, age, mental and physical disability, genetic information, any veteran status, any military service or application for military service, or membership in any other category protected under state or federal law. As a corporation, we are committed to affirmative action practices and pursue good faith efforts at broadening the pool of qualified candidates for entry level or promotional opportunities.

Windham Professionals is an Equal Opportunity/Affirmative Action Employer. M/F/D/V

Is Being a Collector Right for Me?

If you have the right skill set, attitude, and willingness to learn, you can do very well in collections. Below are some of the common, day-to-day tasks expected of all Windham collectors.

Placing outbound calls to debtors to negotiate payment
Receiving inbound calls from debtors
Skip tracing (searching for debtor contact information) using various online tools and databases
Following up with debtors on previous collection activities

Training

At Windham, we believe that our people are our most valuable resource. We don’t just hire in bulk and hope for the best—we invest in our employees to help them succeed. No employee reaches the collection floor without weeks of classroom training, followed by weeks of hands-on training.

All new collectors are trained to understand Windham’s collection system, the client’s collection system, and all client specifics (including repayment arrangements, rehabilitation, consolidation, compromise, administrative resolution, and administrative wage garnishment procedures). The program incorporates a variety of delivery techniques, including oral presentation and instruction, workbooks and training material, group discussions, self-study, role playing, training games, shadowing, reviews (written and verbal), testing, and performance-based assessments.

“Our office has been very pleased with Windham’s customer service over the years. Our client representative is a true partner and a great resource for us. Even better, their recovery rates are always consistent as well.”

University client since 2002

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