Employment Opportunities

Windham values the positive impact of a satisfied employee. Therefore, we offer opportunities for growth, enabling employees to build a future with our company. We reward our employees with a competitive salary and above-average monthly incentives.

Current Openings

We have positions available at each of our locations for motivated, successful, third-party collection representatives. Ideal candidates are team players with strong communication and problem-solving skills and a positive attitude. Spanish speaking is a plus. Experience preferred, but will train the right individuals.

To apply, click on a location to view open positions. After completing the agency application, you will be directed to another site to complete assessment questions. This is mandatory to qualify for the next step of the recruiting process.


Student Loan Collector - East Aurora, NY
Collections
Operations
East Aurora, NY

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Why work at Windham!





  • TOP pay for TOP performers!  Hourly rate per hour plus bonus based on experience







  • Bonus Potential While in Training







  • Monthly Uncapped Bonus Structure







  • NEW Referral Bonus Opportunities







  • Sign -On Bonus Opportunities







  • Flex Scheduling







  • 401(K) Match and Profit Share Potential







  • Health, Vision, Dental







  • Long-Term Disability, Short-Term Disability







  • AD&D Insurance






If you qualify as an Elite Collector, you have the opportunity to enjoy top pay and incentives!






If you are an experienced debt collection professional who is looking for a job with a stable and established company, join the Windham Professionals team! We are seeking Collections Associates to locate and contact individuals who have incurred defaulted debt.


As a Collections Associate, you will interact with borrowers in the negotiation of collection of defaulted or delinquent debts on behalf of our clients, which will involve skip tracing and establishing contact with borrowers. Your specific duties as a Collections Associate will include:








  • Reviewing accounts on a daily basis and maintaining all work queue and desk assignments







  • Contacting borrowers via telephone to attempt debt collection







  • Establishing borrower location and contact information via skip tracing if necessary







  • Establishing borrower’s ability and willingness to pay and identifying the appropriate repayment program/options available to them







  • Tracking and reporting all account information into computer through our collections system







  • Ensuring that all necessary paperworkis sent out to borrowers, following up to ensure that paperwork is returned and then submitting it in a timely manner







  • Meeting or exceeding all daily, weekly and monthly production goals







  • Understanding and following all federal and state laws with regards to collections policies and procedures







  • Ability to work 5 days per week, to include 2 evening shifts (up to 10:00PM), as well as 2 Saturday and or Sunday shifts. Weekend hours may vary.







  • Passing annual required compliance testing







  • Performing other duties and special projects as assigned by management 







´╗┐As a Collections Associate, you must be energetic, assertive, charismatic and able to easily handle rejection. You must also be ambitious, driven and assertive. This position requires excellent verbal interpersonal negotiation communication skills. You must also be highly detail oriented, organized and able to multi-task. Specific qualifications for the Collections Associate position include:






  • High school diploma or GED







  • 1 year of experience preferred, but not required







  • Basic proficiency with Microsoft Office and data entry







  • Basic Math skills







  • Sales, telemarketing, or call center experience a plus








Windham Professionals is an Equal Opportunity/Affirmative Action Employer. M/F/V/D.






 

 

 

 



Employee Benefits

  • Medical insurance
  • Dental insurance
  • Long-term disability insurance
  • Life insurance
  • 401(k) plan and profit sharing
  • Holiday leave
  • Vacation, sick, and personal pay
  • Flexible spending account
  • Flexible work schedules
  • Business casual environment

Equal Employment Opportunity and Affirmative Action

Equal Employment Opportunity and Affirmative Action (EEO/AA) are important concepts in the workplace. Windham Professionals will not discriminate against anyone because of race, color, religion, gender, sex, national origin, ancestry, age, mental and physical disability, genetic information, any veteran status, any military service or application for military service, or membership in any other category protected under state or federal law. As a corporation, we are committed to affirmative action practices and pursue good faith efforts at broadening the pool of qualified candidates for entry level or promotional opportunities.

Windham Professionals is an Equal Opportunity/Affirmative Action Employer. M/F/D/V

Is Being a Collector Right for Me?

If you have the right skill set, attitude, and willingness to learn, you can do very well in collections. Below are some of the common, day-to-day tasks expected of all Windham collectors.

  • Placing outbound calls to debtors to negotiate payment
  • Receiving inbound calls from debtors
  • Skip tracing (searching for debtor contact information) using various online tools and databases
  • Following up with debtors on previous collection activities

Training

At Windham, we believe that our people are our most valuable resource. We don’t just hire in bulk and hope for the best—we invest in our employees to help them succeed. No employee reaches the collection floor without weeks of classroom training, followed by weeks of hands-on training.

All new collectors are trained to understand Windham’s collection system, the client’s collection system, and all client specifics (including repayment arrangements, rehabilitation, consolidation, compromise, administrative resolution, and administrative wage garnishment procedures). The program incorporates a variety of delivery techniques, including oral presentation and instruction, workbooks and training material, group discussions, self-study, role playing, training games, shadowing, reviews (written and verbal), testing, and performance-based assessments.

 

 


“Our office has been very pleased with Windham’s customer service over the years. Our client representative is a true partner and a great resource for us. Even better, their recovery rates are always consistent as well.”


University client since 2002

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